FREQUENTLY ASKED QUESTIONS
Payment options, Pay Later and the 24-hour payment deadline, booking expiry, cancellation, refunds and QR entry for RAAS UTSAV 2026.
Last Updated: September 2026 · Effective for 2026 EditionPAYMENT OPTIONS
What payment options are available?
Every booking can be paid in one of two ways at the payment step: Pay Now (complete the payment immediately) or Pay Later (keep the booking pending and complete payment within 24 hours). Both paths create the same booking record — only the timing of payment differs.
How does Pay Now work?
Pay Now opens the secure payment gateway immediately after you submit your booking. Once the payment is successfully completed and verified by our system, the booking becomes CONFIRMED and PAID, and your entry QR is issued on the booking receipt.
How does Pay Later work?
Pay Later creates your booking straight away and holds the requested pass for 24 hours from the moment the booking is created. The booking stays pending, your booking ID and payment deadline are shown immediately, and you can return at any time within the window to complete the payment. No entry QR is issued while the booking is unpaid.
How long do I have to pay, and where is the deadline shown?
You have exactly 24 hours from booking creation. The exact deadline (date and time in IST) is displayed on the booking confirmation, on the payment screen, and whenever you retrieve the booking. The deadline is fixed by our servers and does not restart if you revisit the page or retry a payment.
What happens if I do not pay within 24 hours?
The booking expires automatically. The reserved pass is released back to the event pool, the booking cannot be paid or revived after expiry, and no refund applies because no payment was collected. You are welcome to make a new booking if passes are still available.
Can I pay for an expired booking?
No. Once the 24-hour payment deadline has passed, the booking moves to EXPIRED and late payments are rejected by our system. Expired bookings do not hold a pass and cannot be confirmed.
CANCELLATION
Until when can I cancel a confirmed booking?
Confirmed and paid bookings can be cancelled through the website until 6 October 2026 (11:59:59 PM IST). After that date the cancellation window is closed.
How do I cancel?
Open Find / Recover Reservation on the Find Pass page, retrieve your booking with your Booking ID plus the email and mobile number you booked with, then choose Cancel Booking. The cancellation takes effect immediately in your booking record.
What happens after I cancel?
The booking state changes to CANCELLED immediately and the pass is returned to event inventory. The booking record and Booking ID are retained for reference — IDs are never reused — and a cancelled booking cannot be admitted and has no active entry QR.
Can I cancel a booking that has already been used for entry?
No. Once a pass has been checked in at the venue, the booking cannot be cancelled and cannot be refunded. Attempting to cancel returns the status PASS_ALREADY_USED.
REFUNDS
How do I request a refund?
Cancellation and refund are separate steps. After cancelling an eligible paid booking, request your refund through our support channels with your Booking ID: WhatsApp +91 94301 12440 or email eventpointranchi18@gmail.com.
Where is the refund sent?
Approved refunds are returned to the original payment method used for the booking.
How is the refund amount calculated?
Only the embedded GST component is deducted. Pass prices are GST-inclusive at 18%, so the refund is calculated as Gross Paid Amount × 100 / 118 (equivalently, the GST component of 18/118 is retained and the remainder is refunded). No other fees or deductions are applied.
Does an unpaid Pay Later booking qualify for a refund?
No. If a Pay Later booking expires without payment, no money was ever collected, so there is nothing to refund. Expiry is not a cancellation and not a refund event.
What if I was charged twice or the payment failed but money left my account?
Contact the support desk with your Booking ID and payment reference. Duplicate charges and failed payment reversals are handled by our coordination team through the payment provider.
ENTRY & QR CODE
When is my entry QR issued?
Only when the booking is CONFIRMED and PAID. Pending, unpaid, expired and cancelled bookings never show an active entry QR.
How does entry work at the venue?
Present the QR from your digital or printed receipt at the gate. Event staff scan it with the official organiser app: the scan shows your booking details, and staff then confirm your entry as an explicit action. The QR alone does not admit anyone without the authenticated organiser app, and the QR stays valid on later retrievals of the same booking.
What happens if my QR is scanned a second time?
The second scan shows ALREADY CHECKED IN together with the original entry time and the organiser who admitted the pass. Each pass admits one entry.
Can I use a cancelled booking QR at the gate?
No. A cancelled booking shows as cancelled at the gate and cannot be admitted. Cancelled bookings also stop showing an active entry QR on the receipt.
How do organisers check passes?
Event staff sign in with individual organiser accounts on the private organiser panel. Each account has its own credentials, role and gate, and only authenticated staff can look up or confirm a pass. Entry is verified live against our booking database, so a connection is required at the gate.
Do I need to carry anything else?
Carry the booking QR (digital, or a printed copy of the digital receipt) and your booking ID. Passes are digital only — no physical ticket is issued. Pass validity is determined by the pass type, capacity and the validity of the booking/payment — the attendee name entered during booking does not by itself restrict who may use a valid pass.
BOOKING & PASSES
Are the passes digital only?
Yes — every pass is digital only. Your pass is the official booking receipt with its entry QR, shown on screen once the booking is confirmed and paid and available any time through the Find Pass page. No physical ticket is printed, posted, couriered or handed over at the venue, and nothing is held at a collection counter. You may print or screenshot the receipt for convenience, but that copy is just a copy of the same digital pass, not a separately issued ticket.
How many passes can I book at once?
One booking equals one purchased pass — each booking reserves exactly one pass, and the pass type (Solo Female, VIP, Couple, Family, Group) determines how many guests that pass admits. Need more passes? Complete another booking.
Where can I see my booking and payment deadline again?
Use Find / Recover Reservation on the Find Pass page with your Booking ID and contact details. Your booking, its status and (for pending bookings) the exact payment deadline are shown there.
What are the event details?
RAAS UTSAV 2026 — 16 OCTOBER 2026, 5:00 PM – 11:00 PM, at UPWAN LAWN, CHANAKYA BNR HOTEL, RANCHI.
SUPPORT
How do I reach the support desk?
WhatsApp or call +91 94301 12440, or email eventpointranchi18@gmail.com. Please include your Booking ID so we can look up your reservation quickly.
FULL POLICIES
This FAQ summarises the rules. The complete terms are in our policies — read them together with this page.
OFFICIAL CONTACT
Trade Name: PUJA TENT AGENCY
Legal Name / Proprietor: KUMARI PUJA VISHWAKARMA (Proprietorship)
GSTIN: 20ARLPV7298K1ZZ
Event Presentation: EVENT POINT
Principal Place of Business: KHATA NO 103, PLOT NO 1726, Argora Chowk, Harmu Road, Argora, Ranchi, Jharkhand 834002
Helpline: +91 94301 12440 / +91 99315 03960 / +91 85400 06033
Email: eventpointranchi18@gmail.com / eventpoint42@gmail.com
Event Celebration Grounds: Upwan Lawn, Chanakya BNR Hotel, Station Road, Ranchi, Jharkhand 834001 (Distinct from business address)